Contact us

Send us an email

If you’d like further information about our products and you can’t find what you are looking for on our Brand sites or in our FAQ on this page or elsewhere, then please get in touch either by phone or by completing the form below.

Don’t forget to include the reason why you are contacting us in your message.

We’ll get back to you as soon as we can, though please note that replies to messages received outside of our usual business hours will take longer to arrive with you.

FAQ

Please read our FAQs below before sending us a message.

Which countries do you deliver to?

Generally speaking, we deliver worldwide. However, we live in an increasingly unstable world, and so there are some countries we and/or our partner transport companies either cannot or will not deliver to.

When you place your order on any of our sites, you will be provided with a list of countries we deliver to. If your country is not on that list, then either select an alternative destination or cancel your order.

Thank you for your understanding.

What is your environmental policy?

We are not an industrial-sized corporation, but instead a small, family-run company which makes it a point of honour to source and sell useful, eco-friendly goods as far as possible.

Where plastics are used to manufacture our goods, these are 100% recyclable and should any customer wish to dispose of the end-of-life goods we supplied them, and where local recycling schemes are either non-existant or inadequate, they have the option of returning the items to us and we will fulfill that service.

We also subscribe to recycling initiatives in countries where we operate and where we have an obligation to do so.

Do your products impact on human rights?

We are not an industrial-sized corporation, but instead a small, family-run company which makes it a point of honour to source and sell goods that have been manufactured and supplied to us in observance of Human Rights and Anti-Slavery Laws.

We also refuse to deliver to countries where the United Nations consider these Laws are not being upheld to a satisfactory degree, and reserve the right to continue to do so without explanation or justification.

How do I get trade or B2B terms?

We offer special terms and conditions to businesses looking to either resell our products or companies that wish to place bulk orders for our products.

To apply for a business account, please click here.

My question is not listed here. What do I do?

If your question relates to goods you have purchased or wish to purchase, then check out the FAQ that is provided for those goods:

KlipSki

Tear-Aid

xBones

MistyStix

If you still cannot find an answer to your question, then please fill in the form on this page and we will get back to you as quickly as we possibly can.

Thank you for your interest.